Shipping & Returns Policy
USA/Canada Toll Free: 1-866-969-0777
International Tel: +1-847-531-9049
Correo Electronico: firstname.lastname@example.org
GENERAL RETURN POLICY
All returns require a Return Material Authorization (RMA) number. Customer Service reviews requests based on the following guidelines. The policy is subject to change based on manufacturer’s guidelines and requirements. HospiVent reserves the right to reject any return that does not meet the return policy guidelines.
Please contact Customer Service at 1.847.531.9049 email@example.com . Returns of any type will not be accepted without an RMA number. For prompt service, please have as much of the following information available as possible: Client name, Client account number, original invoice number(s), Client purchase order number(s), part number(s), serial number(s), SKU(s), quantity, product condition, whether the product has been opened or is manufacturer sealed, and reason for the return request.
The Client is responsible for shipping charges on returned items and all risk of loss. HospiVent recommends that all shipments have full insurance coverage and use a carrier that can provide proof of delivery. HospiVent will provide prepaid shipping labels or credit client’s one-way shipping charges for returns that are caused by HospiVent’s error.
If the original box is not suitable for shipping, the Client is responsible for repacking the product to avoid damage to the original packaging and the product itself.
The Client should discuss the possibility of restocking fees being assessed with Customer Service. Customer Service will be able to provide the amount and reason for the fee(s) on a case-by-case basis.
All approved RMA’s should be shipped to the address provided by the Customer Service team. Clearly mark an adhesive shipping label with the RMA information and place it on the box.
THE ORIGINAL MANUFACTURER'S BOX MUST NOT BE WRITTEN UPON. DO
PERMISSIBLE TIMEFRAME FOR RETURN
HospiVent provides a twenty-one (21) day return policy. All requests for an RMA must be made within twenty-one (21) days from the invoice date. RMA numbers issued by HospiVent are valid for ten (10) days only. The product must be returned to HospiVent within this timeframe. RMA numbers will not be extended or reissued. RMA product received with an expired RMA number may be refused or returned to the client at their expense and may be charged a $50 processing fee.
Products which are not functioning according to the manufactures instructions may be defective. Products inoperable or non repairable under warranty will be considered for replacement or credit at HospiVent’s discretion.
If product arrives with damage that is visible or likely to have affected the contents of the boxes, the preferred method of handling it is to refuse delivery of the shipment due to damage by the carrier and notify Customer Service. The carrier will be responsible for returning it to HospiVent. The Client must note the reason for refusal on the carrier’s ‘attempted delivery’ record. If the damaged shipment is accepted, the recipient must note all known and visible damage on the carrier’s ‘delivery record’ in order for HospiVent to file a damage claim. The recipient must save the product and all packing it arrived in and notify Customer Service immediately so a carrier inspection and pickup can be arranged. Failure to follow these instructions or to report damage within five (5) days from the invoice date will result in the request being denied as out of return eligibility
Non-defective returns are accepted for credit or exchange at HospiVent’s discretion. Specific manufacturers have more restrictive polices and do not accept open box returns. Manufacturer policies are subject to change without notice. All non-defective returns which are un-opened may be subject to a fifteen percent (15%) restock fee. All non-defective returns which are opened are subject to a twenty-five percent (25%) restock fee. No credit will be given for any non-defective “customer” or “special order” items.
RETURNED PRODUCT RECEIVED MUST BE 100% COMPLETE.
All original manufacturer’s protective packaging (including electrostatic protection), manuals, software, documentation, cables or other accessories originally shipped with the product, blank warranty cards, and original UPC codes on the box must be included in the return. Incomplete returns may bereturned to the Client or assessed an incomplete return fee of up to twenty-five percent (25%) in addition to any other fee(s).
Returns received with the original manufacturer’s box written upon or where the Client did not use an adhesive shipping label may be assessed a defaced carton fee of fifteen percent (15%) in addition to any other fee(s).
HospiVent reserves the right to charge an additional twenty-five percent (25%) restock fee for product approved for return as unopened but received in open condition.
RESTOCKING FEES OVERVIEWS OVERVIEW
non-defective unopened client error returns
non-defective open client error returns
returns where the client didn't ship securely or cartons defaced
approved unopened returns received open
SMALL DOLLAR RETURNS
Return requests for items with a total value of less than $100 will be approved or denied by Customer Service. Please call Customer Service for instructions on such returns.
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